Applies to: liapor.cz, liapor.com/en/, liapor.com/de/, liapor.com/at/, liapor.ch/chde/, liapor.ch/chfr/, liapor.pl, liapor.com/hr/, liapor.com/si/, liapor.nl
372 EUR(9 300 CZK)
Per month, excluding VAT
592 EUR(14 800 CZK)
Per month, excluding VAT
832 EUR(20 800 CZK)
Per month, excluding VAT
Currency conversion: EUR amounts use the agreed fixed rate of 1 EUR = 25 CZK. Each CZK line item has been divided by 25; service scope and terms remain the same. CZK amounts in brackets are shown for reference only.
All prices below are monthly and exclude VAT.
| Service | Minimum | Optimum (recommended) | Premium |
|---|---|---|---|
| Hosting Hosting is where your website runs and its data, including backups, is stored. Your choice directly affects loading speed, stability, the ability to handle increased traffic and resilience against attacks from abroad. | (ant) cloud - scalable cloud hosting Cloud hosting that can be adapted to the project’s current requirements, including daily backups. 32 EUR(800 CZK) | (ant) cloud - scalable cloud hosting Cloud hosting that can be adapted to the project’s current requirements, including daily backups. 32 EUR(800 CZK) | (ant) cloud - scalable cloud hosting Cloud hosting that can be adapted to the project’s current requirements, including daily backups. 32 EUR(800 CZK) |
| Cloudflare Cloudflare helps speed up loading and protects your website against malicious traffic and overload, particularly from abroad. With AI bots and increasingly frequent cyberattacks, it provides a useful additional layer of protection. | Free plan - unmanaged The free Cloudflare plan without ongoing management by our team. 0 EUR(0 CZK) | Free plan - unmanaged The free Cloudflare plan without ongoing management by our team. 0 EUR(0 CZK) | PRO plan - managed Cloudflare PRO with ongoing management and advanced optimisation. 120 EUR(3 000 CZK) |
| Cloudflare PRO licences The licence unlocks advanced Cloudflare PRO features for improved protection and optimisation. | - | - | Paid by us and re-invoiced We pay for the Cloudflare PRO licences and re-invoice them as part of the monthly fee. 100 EUR(2 500 CZK) 20 EUR per licence × 5 (500 CZK) |
| Uptime guarantee An uptime guarantee is a contractual commitment to keep your website available to visitors. High availability is essential for online projects where downtime means lost orders, revenue or customer trust. | No guarantee Availability to visitors is not contractually guaranteed; any detected outage is handled as a Category A incident under the support service. 0 EUR(0 CZK) | 99.90% uptime or higher Guaranteed website availability of at least 99.90% (a maximum of 43 minutes of downtime per calendar month, as stated in the original offer). 160 EUR(4 000 CZK) | 99.90% uptime or higher Guaranteed website availability of at least 99.90% (a maximum of 43 minutes of downtime per calendar month, as stated in the original offer). 160 EUR(4 000 CZK) |
| Service and support Requests, bugs and incidents are handled by experienced developers who know your website well. | Standard Support on business days from 08:00 to 16:00.
200 EUR(5 000 CZK) | Standard Support on business days from 08:00 to 16:00.
200 EUR(5 000 CZK) | Standard Support on business days from 08:00 to 16:00.
200 EUR(5 000 CZK) |
| Updates Updates to stable versions reduce vulnerabilities, incompatibilities and technical debt; we provide a summary of changes. Only paid update schedules include addressing a serious publicly disclosed vulnerability within 72 hours during the selected service window. | Twice a year (optimum) Two scheduled updates per year to maintain security and compatibility. 80 EUR(2 000 CZK) | Twice a year (optimum) Two scheduled updates per year to maintain security and compatibility. 80 EUR(2 000 CZK) | Twice a year (optimum) Two scheduled updates per year to maintain security and compatibility. 80 EUR(2 000 CZK) |
| Monitoring Monitoring and automated tests continuously track the website’s condition so that we can detect outages or errors before you or your customers do. | Basic monitoring Continuous monitoring and reporting of findings, without dedicated time for fixing them. 40 EUR(1 000 CZK) | Monitoring with dedicated time Continuous monitoring, including dedicated time to resolve identified issues. 100 EUR(2 500 CZK) | Monitoring with dedicated time Continuous monitoring, including dedicated time to resolve identified issues. 120 EUR(3 000 CZK) |
| Third-party licences and services Arranging licences and external services through (ant) brings their management, renewals and billing together. Where we do not manage them, you are responsible for their validity, payment and communication with suppliers. | Arranged through (ant) Licences and external services are managed and re-invoiced by (ant). 20 EUR(500 CZK) | Arranged through (ant) Licences and external services are managed and re-invoiced by (ant). 20 EUR(500 CZK) | Arranged through (ant) Licences and external services are managed and re-invoiced by (ant). 20 EUR(500 CZK) |
| Total / monthexcluding VAT | 372 EUR(9 300 CZK) | 592 EUR(14 800 CZK) | 832 EUR(20 800 CZK) |
The application or a key part of it is not working or is effectively unusable. For example, it cannot be displayed, essential parts are missing, it returns incorrect data or it is extremely slow.
All other incidents. The application can generally still be used, for example with a workaround, with slower response times or after an error in a particular step that can be bypassed.
An SLA (Service Level Agreement) is an agreement defining the level of services provided. It sets out what happens to your website or online store after launch: who looks after it, how quickly we respond when something goes wrong and exactly what is included in the monthly fee. It gives you certainty and predictable costs instead of last-minute problem solving, while allowing us to reserve people and technical resources in advance.
Specifically, an SLA answers the following questions:
Contact your consultant and explain which item you would like to change and why. We will prepare an adjusted SLA option based on your needs.
The SLA brings together key (ant) services for operation, management and support. The final option will take into account services you already use from (ant), so you will not pay for them twice.
The SLA is entered into for an indefinite term, with a minimum duration of 12 months. After that, it may be terminated with three months’ notice. A longer commitment allows us to reserve the necessary capacity and related services in advance.
You can view the sample agreement below. The annex will be adjusted to match the finally confirmed scope of services and prices; your consultant can help you with the specific wording.
View the original sample SLA agreement ↗